General Terms and Conditions (GTC)
SOS-ID GmbH · February 2026 · Version 1.6-oT
§ 1 Scope & Formation of Contract
The business relationship between SOS-ID GmbH and the customer is governed exclusively by the following General Terms and Conditions. We will only accept deviating or supplementary conditions of the customer if we have expressly agreed to their validity in writing.
For customers who have purchased our SOS-ID chips from third parties, these GTC apply with the exception of provisions relating to our delivery obligations and remuneration.
The presentation of our products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. By clicking the "Order with obligation to pay" button, you place a binding order. Confirmation of receipt of your order is sent together with acceptance via automated e-mail. The purchase contract is concluded upon receipt of this e-mail.
- Contracting party: SOS-ID GmbH, Cassellastraße 30-32, D-60386 Frankfurt am Main
- E-mail: info@sosid.net
- Platform: www.id-no.com
§ 2 Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
- Contracts for goods (e.g. wristbands, pendants): The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
- Contracts for the Plus/Family plan (term of 1 or 3 years; services/digital services): The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
- Withdrawal to: SOS-ID GmbH, Cassellastraße 30-32, D-60386 Frankfurt am Main, Germany
- Telephone: +49 69 95909002
- E-mail: info@sosid.net
- Deadlines: Goods: 14 days from taking possession; Plus/Family plan: 14 days from conclusion of the contract
The full withdrawal policy with the model withdrawal form is available at Withdrawal policy.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Additionally for goods
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us (SOS-ID GmbH, Cassellastraße 30-32, D-60386 Frankfurt am Main, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Additionally for the Plus/Family plan
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
The German version is binding.
§ 3 Service Description
SOS-ID provides a digital platform for recording, managing and making available personal emergency and health data. Data is retrievable via a SOS-ID QR code or an individual ID number.
User Account and Profiles
Upon initial registration, a personal user account is created. Multiple personal profiles can be created and managed (e.g. for family members).
- Set profiles to active or inactive (visible / not visible)
- Specify which information is displayed in an emergency
- Assign specific SOS-ID products to individual profiles
Each SOS-ID product can be assigned to one profile at a time. The assignment can be changed by the user at any time.
- Free usage period: 12 months
- Extension: only with express consent (in writing or electronically)
- Advance notice: at least 4 weeks before expiry
Storable Data
- Personal contact details
- Medical emergency information (e.g. blood type, allergies, medications, conditions)
- Supplementary patient details (e.g. surgical history, preventive care notes, advance directives)
- Health insurance information
Only information released by the user is displayed in an emergency.
Responsibility for Content
The entry, accuracy and currency of stored data is the sole responsibility of the user. SOS-ID GmbH provides only the technical infrastructure. No medical advice, review or assessment of content is provided.
Access and Data Security
Employees of SOS-ID GmbH have no regular access to protected emergency data. Only information publicly released by the user is visible. Access to non-public data is permitted only in justified exceptional cases and exclusively by authorised IT specialists.
Emergency Use and Service Limitations
Transferability of the Chip
SOS-ID products can be assigned by the user to another person. Before passing on the product, it must be removed from the existing profile and assigned to a new profile, or the assignment must be removed entirely. SOS-ID GmbH assumes no liability for damages arising from incorrect or omitted reassignment.
Loss or Theft of the Chip
In the event of loss or theft, the user must immediately deactivate the affected ID number or remove the profile assignment. Deactivation or modification can be performed at any time via the user account. SOS-ID GmbH assumes no liability for damages arising from delayed or omitted action.
§ 4 Prices and Payment
Prices shown in the shop on the day of the order are in euros, including statutory VAT, plus shipping costs.
- Payment methods: Direct debit, Credit card, PayPal, Advance payment
- Payment due: within 5 days of receipt of invoice
- Payment processing: Stripe Technology Company Limited, Dublin, Ireland
- Non-EU deliveries: Net (excluding German VAT); any customs duties, taxes and import charges are borne by the buyer.
§ 5 Retention of Title
The goods remain the property of SOS-ID GmbH until full payment has been received.
§ 6 Term, Extension, Basic Mode and Termination
The usage agreement is concluded for an indefinite period. The digital emergency data service is available free of charge for 12 months from registration.
The user will be notified at least 4 weeks before expiry of the free period and of the option to extend. Extension only with express consent. This is explicitly not a subscription and there is no automatic renewal.
- Free period: 12 months
- Advance notice: at least 4 weeks before expiry
- Extension: express consent only
- Membership: refers to the service, not to individual products
- Multiple products can use the same service
If the service is not extended, the account is automatically switched to a limited, free Basic Mode. The account remains active but with reduced functionality.
Basic Mode
- Available: Personal information + 2 emergency contacts (retrievable in emergency)
- Not displayed: Medical conditions, medications, allergies, other health data
- Data storage: Health data remains stored until reactivation or account deletion
- Editing: Changes to health data not possible or only limited
- Reactivation: Full functionality available at any time via paid extension
Termination
- By user: at any time, without giving reasons – via account deletion or e-mail to info@sosid.net
- By SOS-ID: SOS-ID waives its right of ordinary termination. The mutual statutory right to extraordinary termination for good cause (e.g. serious misuse, hacking attacks, upload of illegal content) remains unaffected.
- Effect: Access ends, data deleted (subject to statutory retention obligations). No return of SOS-ID products required.
§ 7 Death of a User
The contract passes to the heirs in accordance with statutory provisions. We support bereaved relatives in a swift and straightforward process.
Account deletion or full deactivation can be requested informally by e-mail to info@sosid.net. Proof (e.g. death certificate) may be requested if there is reasonable doubt as to the legitimacy of the requesting person.
Transfer of the existing account to another person or modification of the data is excluded. The account is deleted promptly and irrevocably upon request by the bereaved.
§ 8 Obligations of the Customer
The customer must provide truthful information upon registration and keep data up to date – in particular contact details and, where stored, medical emergency information.
§ 9 Warranty
Statutory warranty rights apply. No additional guarantees are provided beyond these statutory rights.
§ 10 Liability
We are subject to unlimited liability for intent and gross negligence, as well as for injury to life, body or health.
In the event of slightly negligent breach of material contractual obligations (cardinal obligations, the fulfilment of which is essential to the proper execution of the contract and on which the customer regularly relies), liability is limited to the foreseeable damage typical for the type of contract. Any further liability for slight negligence is excluded.
Subject to the foregoing, we do not guarantee the continuous and uninterrupted availability of id-no.com in an emergency.
§ 11 Data Protection
Personal data is processed exclusively for the performance of the contract and in accordance with statutory requirements. Medical data is processed only with the express consent of the user.
- Privacy Policy: www.id-no.com/datenschutz
- Data protection contact: info@sosid.net
- Data Protection Officer: DataGAP GmbH, Bessemerstraße 51, 12103 Berlin · info@datagap.de
§ 12 Right to Amend
SOS-ID GmbH reserves the right to amend these GTC and the scope of services on objective grounds (e.g. legislative changes, technical developments, changed market conditions).
Registered users will be informed of material changes at least 4 weeks before they take effect. If the user does not object within 4 weeks, the changes are deemed accepted. The right to object is expressly stated in the notification.
In the event of an objection, SOS-ID GmbH is entitled to terminate the contract by ordinary notice at the time the changes take effect.
§ 13 Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr
SOS-ID GmbH is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 14 Choice of Law
German law applies exclusively. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country of their habitual residence.
§ 15 Storage of Contract Text
We do not store the contract text permanently. You can print your order data immediately after submitting your order. You will also receive an order confirmation with all contract details by e-mail.